Return, Refund & Warranty Policy

Effective Date: 8/1/2025
Last Updated: 8/1/2025

At E&A Tools, LLC customer satisfaction is our top priority. This policy explains how we handle returns, refunds, and warranty support for the tools and equipment we sell.

✅ Return Eligibility

You may return eligible items under the following conditions:

Return is requested within 7 days of delivery
Item is unused, in original packaging, and in resellable condition
Proof of purchase is provided (invoice or quote number)

🔁 Return Process

Contact us within 7 days of delivery
If approved, we’ll arrange:
- A pickup within our delivery zone (if applicable), or
- A drop-off option at a local return location
Once the item is inspected, we’ll issue a refund or exchange

💰 Refunds

If your return is approved:
Refunds are issued to the original payment method
Processing typically takes 5–7 business days
Delivery fees are non-refundable

🛠️Warranty Support

Some tools we sell include a lifetime manufacturer’s warranty. Some manufacturers require customers to initiate warranty claims.

If your item qualifies:

Contact us to help determine eligibility and file the claim
We’ll assist with the warranty process, including:
- Submitting documents to the supplier
- Coordinating exchanges or replacements
Warranty claims may take longer to process depending on manufacturer response times

Note: Warranty coverage, timelines, and replacement policies are determined by the tool manufacturer, not by us.

📞 Need Help?

📧 Email: info@eatools.shop
📞 Phone: 706-834-0909